Terms & Conditions

By making a booking with Trogon Holidays - Kashmir, you agree to be bound by these terms and conditions. All bookings are subject to availability and confirmation by us.

To confirm your booking, you must provide accurate and complete information. We reserve the right to refuse any booking that we believe to be fraudulent or made in bad faith.

All prices are quoted in Indian Rupees (INR) and are subject to change without prior notice. However, once your booking is confirmed and payment is received, the price is guaranteed.

For bookings made more than 15 days in advance, a deposit of 20-30% of the total package cost is required to confirm the booking. The remaining balance must be paid 7-15 days before the travel date.

For bookings made less than 15 days in advance, full payment is required at the time of booking.

We accept all major payment methods including credit cards, debit cards, UPI, net banking, and digital wallets. All transactions are processed securely through encrypted payment gateways.

EMI options are available through our partner financial institutions, subject to their terms and conditions.

All cancellation requests must be made in writing via email or through our customer support team.

• Cancellation 15+ days before travel: Full refund minus processing fees (5% of total amount)
• Cancellation 7-15 days before travel: 70% refund of total amount
• Cancellation 3-7 days before travel: 50% refund of total amount
• Cancellation less than 3 days before travel: No refund

Refunds will be processed to the original payment method within 7-14 business days after cancellation confirmation.

Modifications to bookings can be made subject to availability and may incur additional charges depending on the changes requested.

Date changes made 15+ days before travel are generally free of charge, subject to availability. Changes made less than 15 days before travel may incur modification fees.

Upgrades to accommodation or services are subject to availability and additional charges.

It is the responsibility of the traveler to ensure they have all necessary travel documents, including valid ID proof, permits (if required), and any other documents specified for their chosen destinations.

We will provide guidance on required documents, but we are not responsible for any issues arising from missing or invalid documents.

Travelers must comply with all local laws, regulations, and customs of Jammu and Kashmir.

While we take all reasonable precautions to ensure your safety and comfort, we are not liable for any loss, damage, injury, or death that may occur during your trip.

We strongly recommend that all travelers obtain comprehensive travel insurance covering medical emergencies, trip cancellation, and personal belongings.

We are not responsible for delays or cancellations due to weather conditions, natural disasters, political unrest, or other circumstances beyond our control.

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or other force majeure events.

In such cases, we will work with you to find alternative arrangements or provide appropriate refunds as per the circumstances.

If you have any complaints during your trip, please inform our local representative or customer support team immediately so we can address the issue promptly.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Jammu and Kashmir, India.

For any questions about these terms and conditions, please contact us:

• +919419066560
• kashmir@trogonholidays.com
• Rajbagh Srinagar Kashmir