Privacy Policy

Trogon Holidays - Kashmir ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our services.

1.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Travel preferences and requirements
• Identification documents (for booking purposes)
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

• To process and manage your bookings and reservations
• To communicate with you about your bookings and travel arrangements
• To provide customer support and respond to your inquiries
• To send you promotional materials and travel offers (with your consent)
• To improve our website, services, and user experience
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations and regulatory requirements
• To analyze website usage and trends

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our website and conducting our business (payment processors, email services, analytics providers)
• Travel Partners: With hotels, transportation providers, and other travel service providers to fulfill your bookings
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-DSS compliant gateways
• Regular security assessments and updates
• Access controls and authentication procedures
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track marketing campaigns

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for processing where consent is the basis for processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Booking and transaction records are typically retained for 7 years for accounting and legal compliance purposes.

Marketing and communication preferences are retained until you opt-out or request deletion.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• +919419066560
• kashmir@trogonholidays.com
• Rajbagh Srinagar Kashmir

For privacy-specific inquiries, you can also email us at: india@trogonholidays.com